Who is Road Runner Couriers
The term 'Road Runner Couriers' refers to Road Runner Couriers. We are a same day / next day courier service.
Our service is availble in London and the surrounding areas
We are based at
Suite 306 Dorset House
25 Duke Street
How do we collect your information?
Information is collected from orders and enquiries.
This does mean we may collect information from your via;
Our Website (including Cookies which will be explained later on in further detail)
On the phone (calls are recorded)
Or otherwise interact with us (social media communication etc.)
Information is usually collected directly from you.
What information do we collect from you?
The information collected by Road Runner Couriers will be for the purposes of fulfilling orders and enquiries or from portals as explained above. We may collect the following information.
First and Last Names
Address, including previous addresses if necessary
Contact details (phone numbers, email addresses etc.)
Other information obtained through Cookies includes;
IP addresses of the accessing computer/device and login information (where applicable)
Date, time and duration of your visit
Name and URL of the accessed pages, including clickstream to, through and from the site
Identification data of the browser and operating system used
Name of your internet access provider
Further information on Cookies will be outlined below under 'Talk to me about Cookies'
Additional personal information surrounding preferences and interests may be obtained through customer surveys, special offers and social media campaigns.
Please note that by providing Road Runner Couriers with unsolicited sensitive personal information, we assume consent to holding this data but not processing further
How do we use your information?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We use your information to communicate with you, this can include;
Confirmation of orders
We will use your information for internal record keeping
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests.
How long will we hold your information for?
We will only process your information as far as is necessary to ensure we provide high and consistent levels of service. This includes only holding your information for periods of time that are
proportionate. You may request that your information is withdrawn from our systems at any time.
Orders and customer information associated with orders will be held for a period of 3 years after the order date.
As a consumer you have several rights under new GDPR legislation. These include;
Right to be forgotten (requesting the deletion of information held on you where there is no purpose for the information to be held)
Right to Rectification (inaccurate information can be corrected where inaccurate or incomplete)
Right to Data Portability (Data can be copied, moved or transferred from one IT environment to another)
Right of access (subject access request – we will, on request, provide you with all the information we hold about you in an easily read/used format, unless the request is excessive, repetitive or the
purpose for requesting is unfounded.)
Further information on the above Rights and your full rights can be found on the Information Commissioners Office Website:
Who will we share your information with?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
How will we keep your information safe?
Any personal information that we retain will be held in strictest confidence. The information you supply to us will be kept confidential to us unless we are required by law to make any disclosure.
We have taken care to protect any information that provide to us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
In the event of a breach whereby your information may have been compromised, or whereby the security of our systems have failed, we will notify the ICO and you in a timely manner. We will also
conduct an investigation to ensure steps have been taken in an effort to prevent future occurrences.
Talk to me about Cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
Cookies are also utilised on social media sites such as, but not restricted to: YouTube, Pinterest, Facebook, Twitter, Instagram, Google+ and LinkedIn; newsletter sign-up and Google Analytics.
Updating personal details
We endeavour to keep your personal details up-to-date in accordance with UK legislation. If your details change, please contact us by emailing email@example.com or writing to us at the address at the bottom of the page. Please state the need to change your personal details and please include your old and new detail
We have written our Privacy & Cookies Policy in the hope that it is easy to understand and digest, however, it is understandable that you may have some questions, queries or comments that have not been answered already in this policy.
If this is the case, please feel free to contact us by writing to;
Customer Services Manager,
Road Runner Couriers
Suite 306 Dorset House
25 Duke Street
Your right to complain
If you have any complaints about any aspect of our Privacy & Cookies Policy, your data protection or any aspect of our service, please let us know by please email firstname.lastname@example.org
Changes to our Privacy & Cookies Policy
We like to see this as a work in progress, 'Even if it's brilliant, we make it better' is one of our Core Values, so there may be amendments to make. Sometimes we will make changes for regulatory requirements or to comply with relevant law. We will keep you updated under this bracket of when this version of our policy was published and when we will review it next.
Date of publish: May 2018